PURCHASE, DELIVERY & RETURNS POLICY
Last updated: January 9, 2021
Please ensure that you have read and fully understood the terms and conditions laid out prior to purchasing any treatment or products from ON&ON. Using this site and placing an order, indicates you have accepted terms and conditions below.
Online Purchase Terms & Conditions. ON&ON website service permits you to purchase products made available to you on this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below. Your purchase order cannot be accepted until payment in full for the products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective. You may purchase products on the Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept our General Terms and Conditions of Sale. ON&ON RESERVES THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not for any reason, authorise payment to us, whether in advance or subsequent to a payment, or alerts us to a ‘warning that this transaction has been identified as potentially high risk’, we will not be liable for any delay or non-delivery.
All purchases are subject to bank authorisation prior to processing. Only authorised purchases may be processed and delivered. We may at our discretion on occasions ask you to pay by bank transfer. In which case we will refund any card payments that may have been put through, FOR ANY REASON WITHOUT EXPLANATION. And we will not be liable for any delay even in instances where Next Day Special Delivery had been arranged or paid for.
Price & Payment. The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error.
Local and International Delivery. We currently only ship to the U.S. and Canada. We will endeavor to deliver your order in accordance with the specified delivery periods, unless there are exceptional circumstances. Delivery periods include Monday to Friday – Orders after 12pm on Fridays will be despatched on Monday. We do not accept any liability whatsoever for delayed delivery caused by any third parties. This includes delivery address mistakes, it is the buyers responsibility to ensure the correct delivery details are present at the time of purchasing the goods.
Parcel Returns. Parcels will be charged to be ‘resent’ if they are returned to ON&ON warehouse due to: (1) incorrect delivery address or delivery information (safe place); or (2) not collected from parcel office if not in at time of delivery. Upon delivery of the Products to you, we will also provide you with sufficient details to enable you to (1) exercise your right of cancellation; and (2) address any intended cancellation or complaints to the correct place.
Online Purchase Returns Policy. ON&ON will not accept the return of products which have been purchased from any outlet other than this online Site. Therefore you will have to provide your order invoice number. We do not accept Returns. If your order arrives and the products are not those you ordered, or the order is incomplete, or any product is in a damaged condition when you receive it, please notify us immediately by email: firstname.lastname@example.org. To return a Product please send it back securely wrapped, in the original protective packaging along with a completed Returns Note stating the reason for your return to the following address:
℅ H20 Logistics
23601 S. Wilmington Ave.
Carson, CA 90745
Damaged Goods. In the case of damaged goods please retain all packaging and damaged products for our inspection. Please take and send ON&ON pictures of this damage. Subject to this information provided and to this policy, ON&ON will within a reasonable time refund the price you paid for the returned products together with the initial delivery charge. Please state clearly your dispatch details in all communications to us.
Refunds. ON&ON will only make a refund via the payment method used for the online purchase, either Papal or bank transfer. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.
Gift Vouchers. Gift Vouchers can only be issued by ON & ON. Gift Vouchers either at the shop or online, can only be redeemed online. They may be exchanged for treatments or products of a higher price than the face value of the card, on payment of the difference. Gift Vouchers are only valid and will only work with the specific code noted on the card. The purchase of Gift Vouchers online is excluded from any online offers.
Special offers do not apply to the purchase of Gift vouchers. Gift vouchers purchased are valid for 6 months from the date of purchase. At expiry the value will be lost. Gift vouchers expire on the date marked on the gift voucher. Gift vouchers presented after their expiry date will be treated as void and are non-exchangeable and non-refundable.
If any product purchased with the gift voucher is lower in price than the gift voucher, no change will be given. If any product purchased with a gift voucher is subsequently exchanged for a product of a lower price or a refund, no change will be given. Gift Vouchers can not be used to purchase Gift Vouchers. Gift vouchers should be treated as cash in terms of security. ON&ON will not accept liability for lost, stolen or damaged gift vouchers. Gift vouchers can not be replaced if lost, stolen or damaged. ON&ON reserves the right to refuse gift vouchers that appear to be tampered with in any way. If you have made a purchase with a Gift Voucher (in whole or in part) and you would like to return your purchase, please note that you will be refunded the amount paid by the Gift Voucher in the form of a ECoupon or gift voucher, minus the returned delivery charges. Gift vouchers can not be returned or refunded, except in accordance with your legal rights.
ON&ON reserves the right to amend the terms and conditions of gift vouchers at any time, without notice and to take appropriate action including cancellation if at its discretion, it deems such necessary action notify of the services withdrawal or in the event of circumstances beyond its control.
You will be subject to the policies in force at the time that you order Products from us, unless any change to those policies is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies before we send you the invoice.